Questions
Why does my soy candle have wet spots?
Soy wax can sometimes take on some quirky - however 100% safe - beauty marks. It's not uncommon for "wet spots" to appear on the side of glass jars as the wax cures and pulls away from the edge.
Why does my soy candle have little bumps?
Additionally after burning, your candle top may take on a bumpy appearance upon cooling with craters, bubbles, cracks or slight discoloration. This is perfectly normal, safe and will not impact the quality of your candle. It's an aesthetic issue only
My candle got damaged during delivery, what do I do?
We are very sorry to hear that. Please email us at info@universallye.com with further instruction.